30-Day Money-Back Guarantee

We want you to shop with complete confidence. If, for any reason, you decide our product isn’t right for you, you may request a full refund within 30 days of the day it was delivered to your address.

1. Who Is Eligible?

• Any customer who purchased directly from our official online store.
• The request must be made no later than 30 calendar days after the delivery date shown in the carrier’s tracking information.

2. How to Request Your Refund

Please contact our Customer Care team before returning the item.

Include the following information:

1. Your full name and order number
2. The product(s) you wish to return
3. Reason for the return (optional, but helps us improve)

3. Return Instructions

• Items should be returned in their original packaging and in resalable condition. Normal handling to inspect the product is fine; excessive damage or missing parts may reduce or void your refund.
• You must ship the product back within 7 days of receiving your RAN.

4. Who Pays for Return Shipping?

• Defective or Wrong Item Shipped: We cover all return-shipping costs.
• All Other Reasons (e.g., changed mind): You are responsible for return shipping. We recommend a tracked service; we are not liable for packages lost in transit.

5. Refund Processing

• Once the return arrives and passes inspection, we will issue a full refund to your original payment method within 5 business days.
• You will receive an email confirmation when the refund is processed.
• Depending on your bank or card issuer, the credit may take an additional 2 – 10 business days to appear on your account.

6. Important Notes

• This guarantee applies only to purchases made through our website; third-party retailers may have different policies.
• Exchanges are not covered by this policy but may be possible — please ask our team for details.
• This policy does not limit any statutory rights you may have under local consumer-protection laws.

7. Our Address

• Fulfillment House Return Address: AMD (W5) - AMSTERDAM (MOORDRECHT) - Kleine Esch 669 2841 MK Moordrecht, Netherlands

If you have questions at any point, please reach out — our team is here to help.